Shipping and Tracking
All questions regarding shipping and tracking.
We are currently experiencing a high order volume. All orders are dispatched within 24–48 hours. Standard delivery takes 5–7 business days within Europe, depending on your location. Full tracking details will be shared after purchase.
Yes, once your order is shipped, we will provide you with a tracking number to monitor the progress of your delivery. You can also check your order on our tracking page.
Returns And exchange
All questions regarding returns and exchanges.
We offer a 14-day money-back guarantee on all items. Products must be returned unworn and in original packaging. For a smooth process, simply contact our support team for return instructions.
By simply sending us an e-mail on support@celvirello.com or through the contact form.
Our support team will then guide you through the return process.
Once we received your return, we will send you money back the day the return package arrives.
It may take up to 3-5 business days for the bank to process this.
Product and Store information
All questions regarding our products and store information.
Clothing
Our garments follow standard sizing and include a tailored size chart. We recommend choosing one size up for a comfortable fit, as the cuts are body-adjusted.
Shoes & Loafers
Shoes fit true to size. Loafers should fit snug — if you are in between sizes or unsure, go half a size up.
Sizing guide
Check the foot length in cm/inches in our chart for the most accurate fit.
Wholesale orders are available on request. Please contact us at support@celvirello.com and we will be glad to assist you further.
Celvirello works with selected artisans and ateliers across Europe and beyond. Each material is chosen for its quality, durability and refined character, ensuring that every piece reflects our standard of timeless elegance.
We offer a range of secure and convenient payment methods to make your shopping experience seamless. Here’s what we currently accept:
Credit or Debit Cards: We welcome all major credit and debit cards, including Visa, Mastercard, and American Express.
Mobile Payment Services(Quick Checkout): You can also use Apple Pay, Shop Pay, Google Pay and PayPal for a quick and easy checkout.
Gift Cards or Store Credit: Have a gift card or store credit from us? You can use it towards your purchase.
Get Support
Still have questions? Our support team is here to provide personal assistance. Whether it’s about sizing, orders or our collections, we are happy to guide you.